For clinics and consultants

Your waiting room doesn't have to be a room.

Waitedly turns the queue at your reception desk into a digital one. Visitors get a token number, a realistic wait time, and a WhatsApp message when their turn comes round. They can sit in the car, run an errand, or go home instead of filling your corridor.

Your receptionist runs the whole thing with two buttons.

Request accessSee how it works

No app for visitors to download. Nothing for them to sign up for.

Waiting rooms are crowded for one reason: nobody can tell you when it's your turn.

The corridor fills up

Everyone arrives at once because nobody knows when their turn is. The people who came early sit longest.

Reception answers the same question all day

“How long more?”, asked forty times, by people who have no way of finding out for themselves.

Nobody knows where the queue actually is

A paper list, a shout down the hall, and a receptionist holding the real order in their head.

How it works

Three things to learn. That's the whole system.

Someone seeing Waitedly for the first time should work out how to run it inside a minute, without training or a manual.

  1. 01

    Add the visitor

    Type a name, or don't. Waitedly issues the next token automatically. It takes about three seconds, and two people can never be given the same number.

  2. 02

    Tell them roughly how long

    The estimate reflects how fast this queue is actually moving today, not a guess. Approximate on purpose: “~45 min”, never a promise of 7:43pm.

  3. 03

    Press Call next

    One action completes the current visitor and calls the next one in. The queue can't skip anyone, double-book a slot, or lose its place on refresh.

Visitor updates

Nobody has to sit and watch the queue.

Waitedly messages visitors on WhatsApp, which is already on their phone and already open. Nothing to install, no link to tap, no account to create.

  • When they join

    Their token number and how many people are ahead of them, so they know what they are waiting for before they leave the desk.

  • When their turn is getting close

    Sent as the queue moves past third place: enough warning to settle a bill, finish a coffee and walk back.

  • When they're next

    The moment your receptionist presses Call next, so nobody is called into an empty corridor.

Three messages, and never more than three. A queue that pings somebody every time it moves is a queue they mute. Adding a phone number stays optional, and anyone without one is handled exactly as before.

What you get

Less chaos at the front desk.

Waitedly does one job. It is not a management system, an appointment platform or a records system. It is the queue, and nothing else.

Automatic token numbers

Each queue gets its own prefix. Numbering restarts every session, and duplicate tokens are impossible.

Wait times that reflect today

Estimates start from the time you budget per visitor, then adjust to how fast the queue is genuinely moving.

Several queues at once

Every consultant, room or counter is its own queue with its own numbering. They run side by side without interfering.

Two screens stay in step

Open the queue on the desktop and the tablet, and both update the moment either one calls the next visitor.

Safe under pressure

Double-tapping Call next can't advance the queue twice, and refreshing never loses the queue's place.

Visitors are told, not left guessing

A WhatsApp message when they join, when their turn is close, and when they're next. Covered in full above.

Nothing is thrown away

Every arrival, start and finish time is recorded, so you can compare what people actually waited against what you told them.

Use cases

Built for anywhere people wait.

We started with clinics because that is where the waiting hurts most. But Waitedly has no idea what a doctor is. Underneath, “Dr Ahmed” is simply a queue, exactly like “Counter 4”. Anywhere people take a number, it works the same way.

  • Clinics and consultants
  • Diagnostic centres
  • Salons and barbers
  • Service counters
  • Government offices
  • Workshops

Questions

Do visitors need to download anything?
No. Visitors never install an app, create an account or set a password. They are given a token number at the desk, and updates reach them on WhatsApp, an app already on their phone, not one of ours.
How much does the receptionist have to learn?
Two actions: Add visitor and Call next. Everything else (token numbers, the waiting list, wait estimates) happens on its own. There is no training course.
What if a visitor doesn't use WhatsApp?
Then they get exactly what everyone got before: a token number and a wait estimate at the desk. The phone number is optional when you add someone, and the queue runs identically without it.
Does this replace our existing systems?
No, and it is not trying to. Waitedly does not hold records, appointments or billing. It manages who is waiting and whose turn is next, and leaves everything else alone.
What happens if the internet drops or the browser closes?
The queue lives in the database, not the browser. Reopen the page and it is exactly where you left it, with the same person being served and the same people waiting.
Can two people at reception use it at the same time?
Yes. Open it on the desktop and a tablet and both stay in step automatically. The queue is protected against two people calling the next visitor at the same moment.
Is our data separated from other businesses?
Yes. Every organisation's data is isolated at the database level, not just hidden in the interface, so one organisation's staff cannot read another's records even in principle.
How do we get started?
Request access and tell us a little about your business. We review each request and set your queues up with you. We are onboarding a small number at a time, deliberately.

Bring clarity to your waiting room.

Tell us about your business and we'll set up your queues with you. We're onboarding a few at a time so each one gets properly looked after.

Get started with Waitedly

Takes a couple of minutes. We read every request.